State Farm® Insurance Agent Robert Truax

"Thank you for bringing this important concern to our attention. We take your privacy and the handling of your personal information very seriously, and we sincerely apologize for any distress or inconvenience this situation has caused you. Please understand that when evaluating an application for auto insurance, State Farm reviews a person’s driving record along with a variety of other information, including certain elements of credit history where permitted by law. This information is used as part of our overall risk assessment to help provide fair and accurate pricing. State Farm requests the same information from all new applicants for auto insurance and periodically from existing customers to ensure consistent and equal treatment. Exceptions may be considered in cases of extraordinary life events. We also want to assure you that we are required to comply with all applicable laws, including the Fair Credit Reporting Act (FCRA), and must obtain proper authorization before accessing credit reports. "

"I am so glad to read this Luis! We are always excited to save our clients money, but nothing makes us more excited than to know our clients have fantastic coverage and do not have to worry about being covered! "

"Thank you so much for your kind words! We're glad to hear that Dalia provided professional and helpful service and made the process quick and easy for you. We appreciate your recommendation and look forward to continuing to assist you with your insurance needs!"

"Thank you so much for your wonderful feedback! We're thrilled to hear that Kim made adding your vehicle to your insurance such a smooth and positive experience. She truly cares about providing detailed support and making sure all your questions are answered. We'll be sure to pass along your kind words to her! If you need anything else, we're always here to help."

"Thank you for your positive feedback, Brice! We're glad to hear that you found the enrollment process easy and appreciated our flexible customer service. Your satisfaction is our priority, and we’re here to assist you whenever you need. If you have any more suggestions or need further assistance, feel free to reach out!"

"Thank you so much for your kind words! We're thrilled to hear that Dalia was able to assist you in finding the best quote for your vehicle coverage, especially on short notice. We appreciate your recognition of her hard work and efficiency. If you need any further assistance or have any questions in the future, don’t hesitate to reach out."

"Thank you so much for your wonderful review! We're thrilled to hear that Dalia has been able to provide you with such excellent service over the years. It's always our goal to ensure our clients feel supported and informed, and we're glad to know that Dalia has made a positive impact on your experience with State Farm. If you ever have any more questions or need assistance, please don't hesitate to reach out. We appreciate your loyalty!"

"Thank you for taking the time to share your positive experience! We're delighted to hear that Samuel was able to assist you with kindness and understanding. Providing excellent service is our top priority, and we're glad he made a great impression. If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback!"

"Thank you for your wonderful feedback about Dalia Argueta! We’re delighted to hear that she provided you with exceptional customer service and support. We'll be sure to pass along your kind words to her."

"Thank you for your kind words! We’re thrilled to hear that Dalia was able to help you find the plan you needed. If you have any more questions or need assistance in the future, don’t hesitate to reach out!"

"¡Muchas gracias por compartir su experiencia tan positiva! Nos alegra saber que Dalia ha brindado una atención excepcional y ha adaptado sus servicios a sus necesidades. Su amabilidad, profesionalismo y dedicación son cualidades que valoramos mucho en nuestro equipo. Agradecemos su recomendación y estamos aquí para ayudarle en cualquier momento. No dude en contactarnos si necesita algo más."

"Thank you so much for your kind words! We're thrilled to hear that Dalia made the process easy and provided you with a friendly experience. We strive to offer the best service possible, and your feedback means a lot to us. If you need anything else, don’t hesitate to reach out!"

"Thank you so much for your heartfelt review! We are truly grateful for your kind words and are thrilled to hear that our team was able to support you during such a critical time. Providing exceptional service and being there for our clients is our top priority, and it means the world to us to know we made a positive impact on your experience. Your recommendation is greatly appreciated, and we are here for you whenever you need us!"

"Thank you for your wonderful feedback! We're delighted to hear that the Truax Squad was able to assist you with bundling your auto and home insurance. It's great to know that they provided you with the detailed information you needed to make an informed decision, even on a busy Saturday with football games! We pride ourselves on our customer service, and your recognition of our expertise and dedication means a lot to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're here to help; like a good neighbor! "

"Thank you so much for your kind words Alejandra! This is a wonderful example of exactly what we strive to do; transparent and reputable service for El Paso! We are excited to welcome you to the Truax State Farm Family and we look forward to providing you with the insurance experience you deserve! "

"Unique, as much as I would like to give your feedback an unbiased review, I can't. I was standing in my lobby and I overheard the entire conversation with my employee. It seems as though a new profession would be the best option for you as interacting with other people is not your strong suit. I even had a moment to look over the Monterrey Garden Apartments Google page and noticed their negative reviews all included a mention of you and your unprofessionalism and rudeness. I feel for your tenants if this is the type of service they receive. Vivian has been an absolute pleasure to work with. I wish the same could have been said for you."

"Love to hear it! Thank you for your review Jill!"

"Love this review Mercedes! Thank you for your feedback and we love having you as a part of the State Farm Truax Squad "

"Thank you for your feedback. I regret to hear about your experience. Upon reviewing your account, I noticed that we have not been in communication for several months. Could you please share the specific challenges you have encountered?"

"Love to hear it! We work hard to make sure our clients not only get a competitive price, but more importantly, understand how their coverage works! Thank you for your review! :)"

"Thank you for your awesome review Norman! We strive to make your insurance experience a unique one. Let us know how we can serve you better! "

"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"

"Thank you for your review Judy! Im so glad Stephanie provided you with remarkable service! "